Frequently Asked Questions

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

An eSIM functions as a virtual SIM card, enabling you to set up a mobile plan from your network provider without needing a physical nano-SIM card.

Activating your eSIM is a breeze with these 3 straightforward actions: 1) Indicate your chosen destination 2) Opt for a data plan 3) Scan the QR code using your phone.

While a physical SIM card is a tiny chip that you insert into your device, an eSIM serves as a digital SIM that lets you establish a mobile plan from your carrier without requiring a physical nano-SIM card.

Explore our dedicated page for compatible phones to confirm whether your device is capable of utilizing eSIM functionality.

If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).